XeroBank has all kinds of customers, some just do the most minor of anonymous browsing and encrypted email checking. Others are heavy downloaders of video streams and torrents. XeroBank provides high-quality cascaded/multiplexed anonymous traffic to their users, typically in blocks of 75GB per month. While this meets the needs of 95% of the people, who are the former, what about the last 5%? What happens to them?
I'll tell you. They consume their data volume for the month, and then they are unprotected because they can't connect. I asked Kristin about this, since she recently ran out of volume on one of our overhead accounts. While it was trivial to refill her data allowance, she stated that for that time, she felt unprotected, like she was surfing naked. I wondered if others felt that way, because I certainly knew it was they case that they were unprotected from hacking/surveillance/snooping. Turns out, they do, and it turns them off that it seems XB doesn't fit them. Well now it will.
After bringing this issue to management, they seemed to think we could find a solution so we weren't turning people away. In a month or so XeroBank will release a new unlimited 100Mbps node. The node will not be part of our multiplexed cascade, but will still offer encryption and IP obfuscation. That means that instead of you getting blocked from accessing if you run out of data allowance, you'll still be able to connect as long as you have an account in good standing. That way normal users can get the premium bandwidth they want, and we don't have to turn heavy users away either. Also, if you haven't run out of bandwidth, and still just want to use the Unlimited node so you aren't depleting your premium bandwidth, you should be able to.
Tuesday, February 24, 2009
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